Balance Changes
Compare the balance before entry with the balance after settlement. Account for the stake and any confirmed return from that round. Check whether another pending entry explains the remaining difference. Do not count an onscreen potential payout as money already credited.
Useful Support Details
Provide the game name, round reference, and amount involved. Include the approximate time and timezone when describing what happened. Explain whether your concern involves acceptance, cashout, or credited funds. These details help identify the specific record that needs checking.
Screenshot Details
Use a screenshot when it clearly shows the disputed result. Keep the multiplier, amount, and relevant status visible if possible. Hide passwords, security codes, and unrelated personal details before sharing. Send evidence through the service's official support channel rather than unfamiliar contacts.